Imagine a world where your service needs are met before you even sense a hint of an issue. This is not a fantasy—it's the reality being shaped by Predictive AI Customer Service. With the dawn of AI-driven customer service, companies have seen a 30% drop in app crashes and a big decrease in support tickets. They've also…
In today's world, every interaction with a brand can change everything. At a recent summit, 30 top Customer Experience (CX) experts came together. They talked about how AI in customer support is key to success.
AI promises to make customer service more personal, but there are challenges. A 2023 survey found employees think their companies are less…